Coordinator Code of Conduct

Sons and daughters living away from their parents — whether in another Indian city or abroad. They have chosen ProxiKin™ because they cannot be present, and because that absence weighs on them. We exist to resolve that weight professionally.

• Dress professionally at every visit. The minimum standard is a jacket. You represent a premium service and you will be judged the moment you walk in.
• Maintain professional distance at all times. You are not a family member, a friend, or a confidant — you are a trusted professional. The distinction matters.
• Police verification is mandatory before your first family assignment. There are no exceptions.

• You will only do the work specified in the signed service agreement. If a family asks for something outside scope, the correct response is: "I will need to check if that can be added to the agreement."
• A signed agreement must be in place before services begin. Verbal commitments are not sufficient.
• Advance payment is required before the first visit.

Your accountability as a ProxiKin™ operates across three dimensions:

Every family file must include 2–3 emergency contacts, in priority order:

• First priority: Adult children (the paying customer)
• Second priority: Local person — a trusted relative, friend, or neighbour who can be physically present quickly

Keep the contact list current. Confirm details at every monthly visit.

• Obtain and file the elder's health insurance card at the time of enrolment — RGHS, CGHS, or private mediclaim.
• Confirm one primary contact who is authorised to make decisions on the elder's behalf.
• Ensure the family has allocated emergency funds for ambulance and incidental medical costs.

• We do not provide medical advice, suggest medications, or recommend doctors or labs. If asked, the answer is: "Please speak with your doctor."
• We do not discuss or comment on financial matters, property, or legal affairs — regardless of what the family shares or asks.
• We do not make any suggestions about money, inheritance, or financial planning.

• We do not share our personal phone number with elders or family members. All contact runs through the ProxiKin™ platform.
• We do not accept food, tips, gifts, or hospitality of any kind — not even a cup of chai.
• We do not stay overnight at an elder's home under any circumstances.
• We are not available outside designated visit hours, except in a genuine emergency as defined by the ProxiKin™ protocol.

• Complete the 51-point Home Safety Assessment (HSA) across all 6 zones
• Note the type of home and who else lives in the household
• Assess accessibility: stairs, bathroom, kitchen, entry/exit routes

• Assess level of care needed: Independent, Needs Support, Dependent, or High Care
• Complete Activities of Daily Living (ADL) assessment
• Schedule periodic health assessments going forward
• Conduct initial assessment of cognitive and mental status

• Record complete medication list: name, dose, frequency, prescribing doctor
• Obtain and file health insurance details: RGHS, CGHS, or private mediclaim policy
• Collect contact details for the treating primary physician and any specialists
• Obtain copies or photographs of recent doctor appointment reports